Refund policy

Please ensure that you carefully check purchase details prior to completing your purchase. We are unable to offer refunds or exchanges on yarn packs due to change of mind. 

Please ensure your delivery details are correct. We are unable to compensate you for packages that have been deemed delivered by Australia Post. As such, we require a signature on delivery of goods. 

In a circumstance where a repair, replacement, or refund is required or there is necessity for compensation, your case will be reviewed, and a resolution provided within the framework of consumer rights and guarantees provided under the Australian Consumer Law.

If you have any issues with your order, please contact us promptly by email: luke.c88@gmail.com.